Frequently Asked Questions

We accept cash, Visa, Mastercard, and Discover. Note: Valid credit card info required to make reservations.

Reservations are confirmed upon receipt of credit card information. Cancellations will be considered if made 24 hours or more before trip launch time. Cancellations for groups of 10 or more must be made 48 hours or more before trip launch time. Cancellations made inside the 24 and 48 hours to launch times will be charged full rate per person. No-shows will be charged full tour and transportation rate (if applicable) per person to your credit card.

All tours are weather permitting. Our captains constantly monitor the weather and sea conditions to ensure the safety of our guests. In the event of a canceled tour due to weather and/or sea conditions, a representative will contact you to reschedule the trip. If this is not possible, all payments are refunded in full.

If the customer arrives after 9:00 a.m. and the boat already started its departure procedures, the vessel will not re-dock and the customer loses the opportunity and will be charged the full amount.

Wear comfortable clothes and a bathing suit underneath. Also bring beach sandals, sunscreen (no spray) sunglasses, a hat, beach towel, and a waterproof camera.

No, we don’t offer prescription masks, but if you own one, you are welcome to bring it on board.

Puerto Rico is a tropical island, and weather conditions can vary wildly from metro San Juan to our docks in Fajardo. It can be raining in San Juan, where you are staying, and be perfectly nice at the harbor or at our snorkeling destination. Rain showers are quite common on the island. Many times, they are followed by beautiful sunshine and perfect weather conditions. Unless contacted by a representative, the tour will run as scheduled. In the event that we do cancel a tour due to weather and/or sea conditions, a representative will contact you to reschedule or give you a full refund.

Yes, we do have a bathroom on board the Traveler Catamaran and the SS Tobias.

Yes, we have life vests and Sea Belts.

We do not allow our guests to bring alcohol or coolers aboard. Our rate includes afternoon complimentary rum drinks such as rum punch, rum cola, and piña coladas with rum. Also, if available, we sell local beer for $3.00 each.

We don’t allow pets or service animals on board.

At lunch, we serve cold cuts, fresh bread, chicken salad, tuna salad, and vegetarian pasta, but we allow guest to bring something extra if they do not want to consume our lunch.

Yes! We provide pick-up and drop-off transportation from most locations in metropolitan San Juan and many points in between the city and our docks in Fajardo on the east coast of Puerto Rico. To add a pick up service call us at least 48 in advance to make proper arrangements.

Yes, he can go with you, many people just go on the tour to take pictures and enjoy the tour but the price is the same for everyone as the spaces on our boats are limited.